FAQ

What are the Event Dates?


The Crystal Heart Festival is a yearly event occurring only in the summer season. We open on the 30th of June at 12am SLT to celebrate Sailor Moon’s birthday!

The event closes at 10pm SLT, 31st of July.




What is the theme of this event?


The Crystal Heart celebrates all things Mahou Shoujo - the Magical Girl genre heavily used in popular anime. Every year our wonderful designers come together to bring you inspired items from series such as Sailor Moon, Madoka Magica, Cardcaptor Sakura and more. You’ll also find a wide selection of completely new ideas to help you live a Magical Second Life!




I can't find my favorite store! Do you have a map of the event?


Yes, click here for the map. Maps can also be found at the landing point.




The sim is full, I've been trying for hours to get in. Can you restart the sim?


​The Crystal Heart is a popular event, and just like any other event in SL the first couple of days will be full and difficult to get into. We appreciate your patience and expect the event to have more openings as the days go on.




Can you help me get in?


Priority access is given ONLY to staff members and designers when they need urgent access to address a problem or fix a booth. We do not give priority access to customers to keep everything fair.




Why do Premium members get preference? That's not fair!


​Linden Labs has announced that premium members will have priority access to full sims. This has nothing to do with TCH, our sim owners or anybody involved in the event and is entirely a grid wide change.




Why is it so laggy at The Crystal Heart?? I can hardly move!


While we are doing our best to keep the lag at a minimum, the constant influx of avatars causes the sim to lag. We expect when the sim becomes less populated the lag will drop significantly. In the meantime you can do your part by detaching any unneeded scripts or attachments. This in part will help the sim to run a lot smoother.




Where can I find the SLURL to the event?


Every year our sim location changes. The SLURL will be released upon event opening 30th June 2017.




I want to make sure I don't miss anything. Where can I follow the Crystal Heart Festival?


You can follow us on our facebook and flickr.
Feel free to keep up with the event by following the staff too!




Can I window shop before the event opens?


We publish an event catalog for a quick and easy way for customers to see the items featured at the event. The event will also be covered by The Seraphim Team when the festival opens.




How can I apply to design/blog for The Crystal Heart Festival?


While we would love to invite all fans of The Crystal Heart Festival, unfortunately we have limited openings. Make sure you follow our social media to keep up to date so you know when we open our search!

​Designers are chosen via invitation only.





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